Returns Policy

Final Sale: Once a purchase is completed, the buyer cannot return the item, except in cases outlined by Australia & New Zealand Consumer Law, such as goods that are not as described, faulty, or damaged.

Item Description: Sellers are encouraged to provide accurate descriptions and detailed photos to avoid any misunderstandings.

Consumer Guarantees Act: This policy does not affect your rights under the Australia & New Zealand Consumer Guarantees Act. If an item is faulty or misrepresented, the buyer is still entitled to a remedy.

For any issues regarding the condition or authenticity of a card, buyers and sellers are requested to mediate the issue amongst themselves first. If this cannot be done, they can contact our support team at complaints@fetchtcg.com.

For the full dispute process—including when to escalate, what to include, and how we resolve disputes—see our Disputes Process policy.

By using our marketplace, buyers and sellers agree to these terms.

Are all sales final?

Yes. All sales made through our marketplace are final, except in cases outlined by Australia & New Zealand Consumer Law—such as goods not as described, faulty, or damaged. Your rights under the Consumer Guarantees Act are not affected.

What if the item doesn't match the description?

If an item is not as described, faulty, or damaged, you may be entitled to a remedy under the Consumer Guarantees Act. Contact the seller first to resolve the issue. If you cannot reach an agreement within 72 hours, contact us at complaints@fetchtcg.com. We hold buyer payments in escrow and can facilitate refunds when appropriate.

How do refunds work?

When a refund is agreed or required, Fetch processes it from the escrowed funds. The buyer receives the refund via the original payment method. We do not require the seller to receive the payment and refund it themselves—we handle refunds through our platform.

What if I have a dispute with the seller?

Buyers and sellers should first try to resolve issues directly via our messaging system. If you cannot reach a resolution within 72 hours, contact complaints@fetchtcg.com. For full details on the dispute process, see our Disputes Process policy.