What should I do before opening a dispute?

Try to resolve the issue directly with the other party first. Use our messaging system to discuss the problem—many issues are resolved through clear communication. Give the buyer or seller a reasonable opportunity to respond (we recommend at least 72 hours).

When can I contact Fetch about a dispute?

If you cannot reach a resolution within 72 hours, contact us at complaints@fetchtcg.com with your order details, photos (if applicable), and a summary of the issue. We hold buyer payments in escrow, so we can facilitate refunds when appropriate.

How does Fetch resolve disputes?

We review each dispute on a case-by-case basis. We consider the listing description, photos, messaging history, and any evidence provided. When an item is not as described, faulty, or damaged, we may release escrowed funds to the buyer (refund) or seller (payout) based on the circumstances. Our decision is final.

Disputes Process

Last updated March 2025

Steps to resolve issues between buyers and sellers on Fetch TCG.

Summary

Mediate first: Buyers and sellers should try to resolve issues directly via messaging before contacting us.

72-hour rule: If unresolved after 72 hours, contact complaints@fetchtcg.com.

Escrow: We hold buyer payments until orders are sent, so we can facilitate refunds when appropriate.

Before Opening a Dispute

For any issues regarding the condition, authenticity, or delivery of a card, buyers and sellers are requested to mediate the issue amongst themselves first. Use our in-app messaging system to discuss the problem and attempt a resolution.

Many disputes are resolved when both parties communicate clearly and in good faith. Give the other party a reasonable opportunity to respond—we recommend at least 72 hours before escalating.

Opening a Dispute

If you cannot reach a resolution, contact our support team at complaints@fetchtcg.com. Please include:

Your order number or listing ID
A clear description of the issue
Photos (e.g. of the item as received, if condition is in question)
Relevant messaging history with the other party

Resolution Steps

We investigate disputes on a case-by-case basis to ensure fairness for both parties. Because we hold buyer payments in escrow, we can facilitate refunds when appropriate.

We will review the listing description, photos, and any evidence provided. If an item is not as described, faulty, or damaged in transit, we may release escrowed funds to the buyer (refund) or to the seller (payout) based on the circumstances. Our decision in dispute resolution is final.

By using our marketplace, buyers and sellers agree to these terms.

Frequently Asked Questions

What should I do before opening a dispute?: Try to resolve the issue directly with the other party first. Use our messaging system to discuss the problem—many issues are resolved through clear communication. Give the buyer or seller a reasonable opportunity to respond (we recommend at least 72 hours).
When can I contact Fetch about a dispute?: If you cannot reach a resolution within 72 hours, contact us at complaints@fetchtcg.com with your order details, photos (if applicable), and a summary of the issue. We hold buyer payments in escrow, so we can facilitate refunds when appropriate.
How does Fetch resolve disputes?: We review each dispute on a case-by-case basis. We consider the listing description, photos, messaging history, and any evidence provided. When an item is not as described, faulty, or damaged, we may release escrowed funds to the buyer (refund) or seller (payout) based on the circumstances. Our decision is final.

Questions?

If you have questions about this policy, please contact us:

complaints@fetchtcg.com

We aim to respond within 3 business days.