Frequently Asked Questions

Buyers have 3 business days to complete payment after making an offer. If payment is not received within this timeframe, the seller has the option to relist the item for sale.

If you don't complete payment within 3 business days, the seller can cancel the transaction and relist the item. This may affect your buyer rating and future purchasing ability.

Payments are processed securely through our integrated payment system. We accept Visa, Mastercard, and Amex. All transactions are protected and encrypted.

Fetch charges a small transaction fee on successful sales. This fee helps maintain our platform and provide customer support. The exact fee is displayed before you complete any transaction.

Sellers must enter shipping details within 3 business days of receiving payment. Failure to do so will result in a shipping delay mark on their account.

If a seller doesn't enter shipping details within 3 business days, their account will be marked for shipping delays. Future buyers will be able to see this rating, which may affect their sales.

Shipping costs are calculated based on the item's weight, destination, and shipping method selected. Sellers can choose from various shipping options and rates are displayed before purchase.

If your item arrives damaged, please take photos immediately and contact our support team within 48 hours of delivery. We'll work with you and the seller to resolve the issue.

To become a verified seller, you'll need to complete our verification process including providing valid identification, bank account details, and agreeing to our seller terms. This helps ensure a safe marketplace for all users.

Yes, we take security seriously. All personal and financial information is encrypted and stored securely. We never share your information with third parties without your explicit consent.

You can reset your password using the 'Forgot Password' option on the login screen. You'll receive a secure link via email to create a new password.

Yes, you can delete your account through the Profile Settings. Please note that this action is irreversible and will permanently remove all your data, listings, and transaction history.

Fetch is designed for trading card games. You can sell cards from supported games like Flesh and Blood, Pokemon, Dragon Ball Super, and Yu-Gi-Oh!.

Yes, we prohibit counterfeit cards, items not in our card database, damaged items not accurately described, and items that violate intellectual property rights as well as any other items that are not allowed by our terms of service. All items must be accurately described with clear photos.

After each transaction, both buyers and sellers can leave ratings and reviews. These help build trust in our community. Sellers with poor shipping ratings will be marked accordingly.

Try to resolve the issue directly with the other party first via messaging. If unresolved after 72 hours, contact hello@fetchtcg.com. See our Disputes Process policy for full details.

All sales are final, except when goods are not as described, faulty, or damaged—as outlined by Australia & New Zealand Consumer Law. Your rights under the Consumer Guarantees Act are not affected. See our Returns Policy for full details.

When a refund is agreed or required, we process it from escrowed funds. Refunds typically appear in your account within 3-5 business days, depending on your payment method and bank.

Order cancellations must be requested within 24 hours of payment and before the seller ships. Once shipping details are entered, cancellations are at the seller's discretion.

You can contact our support team through the 'Report an Issue' option in Settings, or email us directly. We aim to respond to all inquiries within 24 hours.

Our support team is available Monday through Friday, 9 AM to 6 PM local time. For urgent issues, please use the in-app support feature.

If you encounter a problematic user, please report them through the 'Report an Issue' feature with specific details. We take all reports seriously and investigate thoroughly.