Big changes on April 27

Three changes are rolling out together on 27 April 2026. Here's what each one means for you.

Buyers can now pay for listings securely by card, directly through Fetch. Previously this was only possible via bank transfer, which meant slower settlement and no way for us to help if something went wrong with an order.

The surcharge

When a buyer pays by card, a small surcharge is added at checkout. The rate depends on where the transaction is processed:

That goes to our payment provider to cover the cost of processing card transactions — Fetch does not add any margin on top. Our provider charges less for Australian transactions.

The card surcharge is always shown clearly to buyers before they confirm payment, so there are no surprises. The surcharge only applies to card payments — it doesn't apply to bank transfers (where those are still supported).

The Fetch Wallet is where all card payments now land. It's designed to protect both buyers and sellers — because money moves through us, we can step in and resolve disputes if something goes wrong with an order. All funds are processed and securely held by Stripe, our payment provider.

How funds flow

1. 1

   Buyer pays by card

   Funds are held securely by Stripe while the sale is in progress.
2. 2

   You ship the card and mark it as sent

   This triggers the clock on settlement.
3. 3

   Funds land in your wallet

   Usually within 3–5 business days of marking sent, though this may take longer if there's an open dispute.
4. 4

   Withdraw to your bank, anytime

   A $2.00 processing fee applies per withdrawal. We recommend letting your balance build up a bit first.

If something goes wrong

Because funds flow through us, we're able to help resolve disputes on a case-by-case basis when a buyer raises an issue. For bank transfer sales, our ability to assist is limited because money has already moved directly between parties.

A safer experience for buyers means better conversion and reputation for you as a seller, too.

Want the strongest protection on your end? Our Seller Guard guide walks you through packing and documenting every order so you've got a clear evidence trail if a buyer ever raises an issue.

Coming soon — spend your balance on Fetch

You'll soon be able to use your wallet balance to buy cards directly on Fetch, skipping card surcharges entirely. We'll announce this separately when it lands.

From 27 April 2026, a small platform fee is deducted automatically from each sale at the point of sale. Your tier determines the fee rate and any subscription cost.

Fetch is built specifically for TCG — proper condition guides, TCG-specific search and filtering, and dispute support that understands the hobby. That's what these fees fund.

The fee is deducted from your wallet balance at the time the sale is made, not at withdrawal. You'll see a clear breakdown on every sale.

As a thank you for being here before any of this existed, we're giving every legacy seller 90 days on our Pro tier, free of charge. That's a reduced 3.5% platform fee on every sale for three months.

Who's eligible?

Any seller who signed up before 2 March 2026 qualifies. You don't need to apply — the option will be waiting for you when you go to upgrade.

How to claim it

1. 1

   Go to Subscriptions → Upgrade

   Head to the upgrade page on the website.
2. 2

   Select Pro

   Your 90-day trial is applied automatically — there's nothing to enter.
3. 3

   Start selling at Pro rates

   Your reduced platform fee kicks in from your very next sale.

If you're up for promoting your Fetch store on social media, we'll sort you out with a unique referral code. For every person you refer who makes their first sale, we'll extend your Pro subscription by a month — so the more active sellers you bring in, the longer your Pro runs beyond your free 90 days.

Anyone can get involved, regardless of current tier.